Print Services & RDS Professional
Salary negotiable
Monthly
Walk-in
Job Type
All
Experience
32 months ago
Posted
Job Description
- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests
- Help create technical documentation and manuals.
Primary Skills
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Troubleshooting Printers
Secondary Skills
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions.
Role: Desktop Engineer
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: B.Tech/B.E.
PG: Any Postgraduate
Requirements
- All experience levels
- Good communication skills in English and Hindi
- Basic computer knowledge preferred
- Willingness to learn and grow
- Punctual and reliable
Benefits
- Competitive salary: Salary negotiable
- Performance-based incentives
- ESI and PF benefits
- Training and career growth opportunities
- Friendly work environment
