Manager I, Analytics (Speech)

Requisition #: R1270002

Role Description: We are looking for a Manager with 6 years of experience and above, having hands-on experience in CRM analytics, especially Speech analytics. The Manager will provide Thought-Leadership in CRM Analytics Engagements; provide an understanding of business applications of data analysis/ modeling and take a consultative approach for the clients.

Professional Experience

• At-least 2 years’ experience in developing analytics solutions for client's business problem.

• Hands-on experience in CRM analytics, especially Speech analytics.

• Experience in CRM operations and CRM analytics project/ work stream management

• Experience in client management in the analytics domain

• Co-ordination with the client for project delivery

Technical Knowledge and Skills

• Hands-on experience in Speech analytics solutions and tools like Verint/ Clarabridge/Nexidia/Callminer

• Hands-on experience in data handling and statistical tools like SAS, R, Python etc will be an added advantage. (Good to have)

• Hands on Experience in deep learning, neural networks, pattern recognitions, speech recognitions, text mining or NLP. (Good to have)

• Project management skills.

• Client and Stakeholder management

Project Specific Skills

• Have CRM domain knowledge with speech analytics exposure

• Preferred on building and implementing speech analytics solutions with various clients

Responsibilities:

• Understanding of business applications of data analysis/ modeling

• Take a consultative approach for the clients and support the solutioning team when needed.

• Ability to manage a wide range of cross-functional activities while meeting time sensitive and variable deadlines.

• Work on proposal / RFP’s and provide compelling solutions

• Provide Delivery oversight to projects

• Optimize the data preparation & data analysis with respect to data modeling techniques.

• Project manager may be required to do hands on work at times.

• Ensure high quality deliverables and smooth day-to-day operations of projects

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.