Executive-Customer Care

• Apply: Who has Hospital/Wellness/Diagnostics/Health Care Background & who can join immediately
• Location: Banjarahills, Road No: 1, Besides GVK Mall, Hyderabad
• Qualification: Any Graduation
• Experience: Minimum 2-4 yrs
• Shift: Day shift (No Night Shifts)
• Working Hours: 8.5 hrs including break
• Week Off: Sunday Week Off /Comp Off
• Leaves: CL/SL/EL/Maternity Leave/Public Holidays as per the TS Govt.
• Benefits: PF, ESI, Gratuity, Bonus, EL Encashment & Medical Insurance
• Salary: Between 15,000 to 18,000 PM

Duties and Responsibilities:

• To remain well-groomed as per company policy.
• Handling telephonic inquiries of the patients and keeping a record of the same.
• Booking new and follow-up appointments of the patients online and directly in Software
• Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.
• Greeting and welcoming the patients/guests/consultants both voice and face-to face.
• Assisting patients to fill-up the registration form and then registering patients in Software.
• Collecting payments and generating receipts for the patients.
• Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.
• Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.
• Following the patient flow as per standards and coordinating the same with other roles in the center.
• Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.
• Managing the patients waiting time in peak hours
• Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices)
• Monitoring the hygiene level of water counters, washrooms and informing to the House Keeping team.
• Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.
• Billing for the patients and closure of account on daily basis before leaving
• Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.
• Appointment booking and follow ups for OPD patients.
• Rescheduling of the OPD appointments
• Daily reports sending it to all concern department

Job Types: Full-time, Regular / Permanent

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

COVID-19 considerations:
We follow all Covid-19 safety precautions as per the ICMR Guidelines.

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 2 years (Required)
• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Telugu (Preferred)
• English (Preferred)

Work Remotely:

• No

With over 40+ centres in India and Bangladesh, Nova IVF Fertility is giving hope to thousands of couples who are suffering from infertility. NIF inaugurated one of its best fertility clinics in Hyderabad in 2014 in Banjara Hills and later on added another fertility clinic in Kukatpally. With over 40,000+ IVF pregnancies in the last 8 years, Nova IVF Fertility is the beacon of hope for many couples who want to tread on the path of parenthood.