PRODUCT SUPPORT ENGINEER - Freshers

Job Description\n\n

Dear Candidate,

\n\n

We are looking for freshers from 2019, 2020 batch with no backlogs and excellent communication skills.

\n\n

NOTE : This opportunity is for a DPO/BPO role unlike IT role.

\n\n

Work Location - KONDAPUR

\n\n

SHIFT - NIGHT

\n\n

GRADUATION - Any graduate with basic understanding of HTML/CSS/JS are preferred.

\n\n

Job description Product Support Engineer

Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager

\n\n

Shift timings US / Night shifts (Cab facilities for women folks free of cost) - 10PM - 7AM

\n\n

Responsibilities:

\n\n

• Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc..
• Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
• Work along with publishers on accounts to enable features and to resolve UI related issues
• Able to work independently and efficiently to meet defined SLA
• To consistently meet or exceed all agreed quality parameters as defined for the process

\n\n

Skill requirement

Technical :

\n\n

• Good knowledge of HTML, Java Script & CSS.
• Good understanding of internet architecture and web concepts.
• Basic understanding of Digital Marketing.

\n\n

Analytical

\n\n

• Should be able to look at reports and numbers derive meaningful inferences.
• Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
• Willing to learn and apply learning in practical environment.
• Aptitude should be high as product is complex.

\n\n

Communication

\n\n

• Excellent English communication skills, both written and verbal.

\n\n

Customer Service

\n\n

• Customer oriented & self-motivated.
• Ability to work with individuals, companies and large clients.
• Experience in working in a dynamic and fast paced environment.
• Ability to work on complex troubleshooting scenarios under stringent deadlines.
• Willingness to work in a 24/7 environment.
• Positive frame of mind, open to feedback and must be able to perform under pressure.

\n\n

Interested candidates, Ring me at 

\n\n

Thanks,

\n\n

Priya - HR

\n\n

HCL Technologies - DPO

B.E. in Computer Science or a related field.