INVITING APPLICATIONS FOR VOICE(HINDI+ENGLISH)-HYDERABAD

With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Skills- Hindi,voice,Customer Service, BPO,English,Customer Support,Voice Process,BPO Voice

Responsibilities

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• Respond to customer queries and customer’s concern
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• Provide support for data collection to enable Recovery of the account for end user.
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• Maintain a deep understanding of client process and policies
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• Reproduce customer issues and advance product bugs
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• Provide excellent customer service to our customers
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• You should be responsible to exhibit capacity for critical thinking and analysis.
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• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
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Qualifications we seek in you

Minimum qualifications

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• Any Graduate
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• Fluent in Hindi+English
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Preferred qualifications

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• Previous experience in a customer service role chat/email/voice
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• Effective probing skills and analyzing / understanding skills
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• Analytical skills with customer centric approach
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• You should be able to work on a flexible schedule (including weekend shift)
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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit  . Follow us on Twitter, Facebook, LinkedIn, and YouTube.