HYDERABAD MEGA VIRTUAL DRIVE FOR NON VOICE ON 3RD OCTOBER'23

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With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

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Genpact Mega Virtual Drive for Non Voice (English + Hindi) on 3rd October 2023

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Time: 11:30 AM TO 2:00 PM

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Zoom Id - 

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Location: Hyderabad

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In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

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Responsibilities

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• Respond to customer queries and customers concern
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• Provide support for data collection to enable Recovery of the account for end user.
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• Maintain a deep understanding of client process and policies
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• Reproduce customer issues and advance product bugs
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• Provide excellent customer service to our customers
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• You should be responsible to exhibit capacity for critical thinking and analysis.
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• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
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Qualifications we seek in you

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Minimum qualifications

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• Any Graduate except law
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• Fluent in Hindi and English (Hindi is mandatory)
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Preferred qualifications

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• Previous experience in a customer service role chat/email/voice
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• Effective probing skills and analyzing / understanding skills
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• Analytical skills with customer centric approach
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• You should be able to work on a flexible schedule (including weekend shift)
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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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